Error: "User already exists" when creating an account on the Broadcom support portal

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance

Issue/Introduction

When creating an account on the Broadcom support portal, you see the error, "User already Exists!!" Please use Broadcom Selfservice Bot to check the current status of your account."

Cause

As the email address is the unique identifier for Broadcom user accounts, the system will not allow you to create multiple accounts with the same email address.

Resolution

• If you have not logged into the Broadcom support portal for a long period of time, your account may have become inactive. You can reactivate your account using the self-service bot:
  
  
  1. Go to the Broadcom support portal.
  2. Click on the chat icon in the lower right corner of the page.
  3. Once in the chatbot, select Account Help > Resolve Registration. Or, select Login Issues / Unlock Account.
     
     Note: See Contact Broadcom Support via chat for more details.
     
     
• To reset your password, see Resetting your password on the Broadcom Support Portal or Resetting your password on the Broadcom Support Portal via chatbot
  
  
• If you are not getting the password reset link email, see Not receiving the password reset link email
  
  
• If you receive an error when resetting the password, see Error: "Password reset is not allowed for this user" Federated/SSO user login
  

Additional Information

Need further assistance? Contact Broadcom support.