Updating First Name and Last Name on the My Profile page of the Broadcom support portal

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance

Issue/Introduction

You want to update the First Name and Last Name from the My Profile page on the Broadcom Support Portal.

How to change, edit, or modify your first name  How to change, edit, or modify your last name Missing edit button to change or correct first or last name  Name is incorrect after migrating from the VMware portal Cannot or unable to change your first and last name System refuses to verify the account because your name has a hyphen in it Wrong last name in my profile

Profile name has one or more special characters  Special characters are not allowed is it possible to change the account name Change your name that has special characters Cannot correct name or surname in my profile Company's name exceeds the allowed characters, and you are unable to modify it Can't change the wrong or incorrectly written first or last name First name and last name in my personal details are wrong

 

Environment

Support portal

Resolution

Starting September 29th, 2025, users will be able to update their first and last name directly on their Support Portal profile. This can be done through the "My Profile" page within the Broadcom support portal.

1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.
   
   
   
   
2. Click the "Edit" button.
   
   

Additional Information

For additional instructions on updating other profile details like phone numbers, site IDs, or email addresses, refer to Updating profile details on the support portal (KB 213418).