netapp probe has stopped working

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When trying to open the netapp probe in Infrastructure Manager  get the following error: netapp has stopped working

Tried running IM 4.10 and 20.4.8 and they both don't work

Environment

UIM Version: 20.4.9
Component(Probe) version: netapp 1.40

Resolution

Workaround on server /laptop where no hub/robot installed using older version of IM

 

• Uninstall IM
• Deploy the following packages to the system where IM is installed:

 

**vs2008_redist_x86

 

**vs2008_redist_x64

 

 

You can obtain and install them from Microsoft url: https://www.microsoft.com/en-us/download/details.aspx?id=26368

 

Reference KB

 

 Unable to open probes in IM due to error Cannot create CNimPackageEditor (1)

 

 

• Reinstall older version Infrastructure Manager:4.10 from below KB attachment

 

Infrastructure Manager (IM) hangs in UIM 20.4 CU5

 

 

 

Note: Engineering has also planned a permanent solution in 3 months time(tentative Sep 2024)