Registering a VASA Provider Fails

Products

• VMware vSphere ESXi

Issue/Introduction

• When trying to register VASA Provider on vCenter, the following error appears:  "A problem was encountered while registering the provider.”

• vCenter has been upgraded to 8.x from 5.x
• /var/log/vmware/vmware-sps/sps.log shows the following error:

SNI = null
multiVcSupported = true
port = null
serviceHost = null
vcGuid = XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Environment

vCenter 8.x

Cause

 

The vcGuid will appear in capital letters which is the cause of the failure.

Resolution

Update vpxd-service-spec.prop and instance.cfg to use lowercase lettering for the vCenter guid. 

1. Take snapshot of vCenter
2. Open SSH connection to vCenter as root
3. vi /etc/vmware-vpx/instance.cfg
   1. Change line instanceUuid=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX to reflect instanceUuid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
4. vi /etc/vmware-vpx/firstboot/vpxd-service-spec.prop
   1. Change line cmreg.serviceid=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX to reflect  cmreg.serviceid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
5. Download lsdoctor https://knowledge.broadcom.com/external/article/320837/ and upload file into vCenter
6. Run lsdoctor -r
   1. Selection option 3 when prompted
   2. Select the endpoint named "vcenterserver"
7. Reboot vCenter and register vasa provider

Fix license tied to upper case vCenter

1. Obtain vCenter LDU ID with command:
   
   /usr/lib/vmware-vmafd/bin/vmafd-cli get-ldu --server-name localhost
   
   
2. Remove uppercase license with command: (Adjust dc=vsphere,dc=local to reflect deployment domain name)
   
   /opt/likewise/bin/ldapdelete -H ldap://localhost -D "cn=administrator,cn=users,dc=vsphere,dc=local" -w "password" "cn=AssetEntity_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-LDU-ID,cn=LicenseService,cn=Services,dc=vsphere,dc=local"
   
   Note: Adjust dc=vsphere,dc=local to reflect the environment's SSO domain.

Reboot vCenter and re-assign license.