Registering VASA provider fails with error "A problem was encountered while registering the provider"

Products

• VMware vCenter Server 8.0

Issue/Introduction

• When trying to register VASA provider on vCenter, the following error appears:  "A problem was encountered while registering the provider.”

• vCenter has been upgraded to 8.x from earlier versions eg.,5.x
• In /var/log/vmware/vmware-sps/sps.log shows the following error:

SNI = null
multiVcSupported = true
port = null
serviceHost = null
vcGuid = XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Cause

The vcGuid  appeared in uppercase letters which is the cause of the failure.

Resolution

1. Update "instance.cfg" and "vpxd-service-spec.prop" to use lowercase letters for the vCenter GUID. 
      
      a.Take a snapshot of vCenter
      b.Open SSH connection to vCenter as root
      c.Edit "/etc/vmware-vpx/instance.cfg", update all uppercase letters to lowercase letters.
       # vi /etc/vmware-vpx/instance.cfg
    Change line "instanceUuid=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" to "instanceUuid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
      
      d.Edit "/etc/vmware-vpx/firstboot/vpxd-service-spec.prop", update all uppercase letters to lowercase letters.
       # vi /etc/vmware-vpx/firstboot/vpxd-service-spec.prop
    Change line "cmreg.serviceid=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" to "cmreg.serviceid=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
        
2. Update the SSO service registration with "lsdoctor -r" (option 3).
   
     a.Obtain lsdoctor tool from KB320837 and upload it into vCenter
     b.Run "python lsdoctor.py -r"
   
       Select option 3 when prompted (3. Replace individual service)
       Select the endpoint named "vcenterserver" - 
      
   **Please note when selecting Option 3 - Most templates are provided in the templates directory, and you should only need to select a template if it doesn’t exist.  If the template for your build of vCenter does not exist, you will be prompted to select one.  You should try to find the template that most closely matches your system.
   
   
3. Reboot vCenter and register VASA provider

Fix license tied to the vCenter

  a.Record current vCenter license key.
  b.Obtain current vCenter LDU ID with command:
    # /usr/lib/vmware-vmafd/bin/vmafd-cli get-ldu --server-name localhost
      yyyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyy

  c.Remove license associated with current LDU ID by command:
     #/opt/likewise/bin/ldapdelete -H ldap://localhost -D "cn=administrator,cn=users,dc=vsphere,dc=local" -w "password" "cn=AssetEntity_<XXXXX>-<yyyyyyyy>,cn=LicenseService,cn=Services,dc=vsphere,dc=local"



Notes:

• Adjust dc=vsphere,dc=local to reflect the environment's SSO domain
• Replace XXXXXXXX with the vCenter service ID from step 1 in capital letters
• Replace yyyyyyyy with the LDU ID from above Step 4.b

   d. If the above step (c) fails to remove the license with an error similar to:

    ldap_delete: No such object (32) additional info: (9703)((MDB_NOTFOUND: No matching key/data pair    found

 

  Remove the vCenter license using KB - vCenter 6.x/7.x/8.x incorrectly displays the amount of licenses in use by ESXi hosts

   e. Reboot vCenter and re-assign license.