Deleting or removing Broadcom support profile

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance

Issue/Introduction

Starting September 29th, 2025, users will have the ability to delete their Support Portal profile directly through the "My Profile" page within the Broadcom support portal.

Resolution

Table of Contents

• Delete the Support profile
• Delete Profile from all Broadcom systems, including Support

Delete the Support profile

To delete your Support Portal profile, follow these steps:

1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.
   
   
   
   
2. Click on the "Delete Support profile" Button.
   
   
   
   
3. After selecting Delete Support Profile, you will be presented with a confirmation pop.
   
   
   
   
   
4. Complete the captcha and click Next.
   
   
   
   
5. Enter the verification code and click Verify & Continue.
   
   
   
   
6. You will receive a confirmation pop-up message and your profile will be deleted from our support systems (i.e. Support Portal, Wolken, etc.)
   
   
   
   
   

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Delete Profile from all Broadcom systems, including Support

If you wish to have your profile details removed from all Broadcom systems, follow these steps:

1. Navigate to the Broadcom Support Portal and click the drop-down by your username and select My Profile.
   
   
   
   
2. From the Basic Information section on the left, click the "click here" hyperlink to delete your profile from all Broadcom systems, including support.
   
   
   
   
3. Select the appropriate options and submit.