Proactive NSX Maintenance Window Cases
Article ID: 368064
Updated On:
Products
VMware NSX
Issue/Introduction
Prerequisites to be followed before opening Proactive Maintenance Window Cases:
- Cases must be opened 10 business days in advance of the migration window.
- Cases should be opened as Severity 4.
- Maintenance activity details provided e.g. Manager to Policy promotion, NVDS to VDS migration etc.
- If any product versions are changing, ensure product version interop on the Interop Matrix.
VMware by Broadcom Support will:
- Provide high level guidance on the activity e.g. links to supporting documentation, KBs etc.
- In some instances Support may request logs bundles for review for the presence of Known Issues.
Resolution
Open a Migration Awareness Case via Broadcom Support.
The purpose of a proactive Case is to prepare in advance of a maintenance window.
*Please note: Broadcom Support will not be able to provide dedicated support to be on standby during the maintenance window. If you experience issues during your scheduled change, please reach out on your proactive case and request an uplift in severity and the next available technical support engineer will contact you..
Additional Information
For Upgrade or NSX-v to NSX-T Migration, please see the following KBs:
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