Proactive NSX-v to NSX(NSX-T) Migration Cases
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Proactive NSX-v to NSX(NSX-T) Migration Cases

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Article ID: 367843

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Updated On:

Products

VMware NSX

Issue/Introduction

Note: The Proactive process for NSX Migration Cases is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). All other customers are advised to follow the prerequisites below and to open a support case for any technical issue that cannot be resolved.

Migrating from NSX-v to NSX (NSX-T) is a major transformation of the network environment which requires careful planning and execution. While Broadcom Support is here to assist with troubleshooting any issues, Broadcom Support do not participate in the design, planning, or sign off migration projects. To ensure a smooth and successful migration, we highly recommend working directly with Broadcom Professional Services or one of the Broadcom's Expert Partners, who can provide assistance and expert guidance tailored to your environment.

Prerequisites to be followed before opening Proactive NSX-v to NSX-T Migration Cases:

  • Cases must be opened 10 business days in advance of the migration window.
  • Cases should be opened as Severity 4.
  • Migration should be to the latest version of NSX (NSX-T), either 3.2.x or 4.x.
  • NSX-v should be a minimum version of 6.4.4. 
  • The NSX Migration Guide has been reviewed and any migration runbooks are aligned with official migration guidelines.
  • Extended Support for NSX-v has been purchased.
  • The target NSX version is compatible with other products in the environment. Reference to Broadcom Product Interoperability Matrix.
  • Validate NSX backup and restore functionality and ensure the passphrase is known. 
  • Action and resolve any open Medium or Critical Alarms.
  • If this is a vCloud Director environment, the Case should be opened with the vCD team as the migration is performed via vCD.

VMware by Broadcom Support will: 

  • Advise on NSX Product versions.
  • High level overview of the runbook but cannot provide a technical signoff.
  • Once the proactive review completes the case will be closed. A new case should be opened in the event of an issue during the maintenance activity.

Migration Recommendations:

  • If a failure is encountered during migration, please open a new support Case.
  • Broadcom will not be able to provide dedicated support to be on standby during the activity, once notified of an issue the next available engineer will engage in accordance with case severity SLOs. 

Note: VMware NSX 3.0.x and 3.1.x are End of Service as of 07 April 2025 and NSX 3.2.x is End of Service 02 October 2025, further details on Product Lifecycle can be found in this KB Product lifecycle and end of life information for Broadcom, Symantec, and VMware products

Environment

VMware NSX-T Data Center
VMware NSX

Resolution

We recommend creating a Migration Proactive Case through the Broadcom Support Portal to ensure you're well-prepared for your NSX migration.
The purpose of a proactive migration Case is to prepare in advance of the activity. This is not an exhaustive health check or a migration solution offering, if this is required please engage VMware by Broadcom Professional Services.

Additional Information

Note: Please ensure the correct release is selected from the drop down menu as in the example below:

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