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Article ID: 366939


Updated On:


IT Management Suite Client Management Suite


This cumulative point fix article contains fixes for SMP (Symantec Management Platform) and other Solutions for issues resolved for customers with ITMS 8.7.2 until the next ITMS version is released/installed.


ITMS 8.7.2


SMP/SMA (Symantec Management Platform/Symantec Management Agent) Fixes:

Azure import - Imported users assigned Computer resource type

While using a User import rule, imported users appeared to become "Computer" Resource type.

Azure Authentication Provider with Proxy with Authentication When you click "discover" on "New Azure Authentication Provider" page, you get the message below when there is a proxy in the environment:
Failed to execute query
Clone item action work in folder where permission restricted

Steps to duplicate issue:

  1. Clone admin Role
  2. Import Azure Accounts and reconfigure NS to Azure Auth.
  3. Add some "Azure" user to that role.
  4. Create folder (in Jobs and tasks), add some task in this folder, and remove all permissions except "read" from that folder.
  5. Open console with "Azure" user from this role.
  6. Open created folder (legacy console) and try to clone existing item -> Clone process passed correctly, but should not be allowed.
  7. As verification add "local" user to the same role, and open console with it.
    Clone process restricted for that user.
Nested If Statement Evaluates False Nested IF statements evaluate false. Exact same happens if IF statement is in the job twice. The first time it is a nested IF statement and evaluates false. The next time it is not a nested IF statement and evaluates true. 
User account can not bulk delete assets/resources

Issue with assets deletion on Users.
You can delete 1 asset one by one, but you can't delete when selecting multiple computers.
It works when doing it with Admin permissions.

Clone item action work in folder where permission is restricted

Further fixes to this issue were added.

Data Source authentication changes in UI after upgrade

This is related to recent changes allowing to provide specific user/password for Windows Authentication in OLEDB data source.
Before the upgrade to 8.7.2, datasource had Windows Authentication selected.
After upgrade to 8.7.2, when datasource is loaded into UI, it shows SQL Server Authentication (with empty username and password)

Fixed problem with Azure expired access token re-creation

You are setting up the Azure Import Rule. 
The "Loading Groups" eventually times out.  You are getting error 401 Unauthorized in the logs:

PerformCall failed with http request exception for url '$top=500'

Response status code does not indicate success: 401 (Unauthorized).

Token timeout and failure during re-initialization.

SQL performance decrease after upgrade

You have observed a degradation of performance while using core views like vComputer - it causes certain queries, filters, targets etc. to time out. 

Related tcp/ip sql tables/views needed to be optimized.

Slow performance with vSiteServices

Issue related to every time you go to SMP Console>Settings>Site Server settings, you get performance issue / slow page to load all available Site Servers.

SQL server flooded with login failures

Fixing an issue with an inefficient .NET connection pool usage for SQL.

Addressing issues with database connections because login failures:

NS Log entry:
[5/5] SQL connection failed, current user=example\user-sql, total time=00:00:05.0090001

A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)

SQL Server Log entries:
2024-05-18 18:01:36.81 Logon       Login failed for user 'user-sql'. Reason: Failed to open the explicitly specified database 'Altiris_CMDB'. [CLIENT:]

2024-05-18 18:01:36.82 Server      The SQL Server Network Interface library could not register the Service Principal Name (SPN) [ MSSQLSvc/ ] for the SQL Server service. Windows return code: 0x2098, state: 15. Failure to register a SPN might cause integrated authentication to use NTLM instead of Kerberos. This is an informational message. Further action is only required if Kerberos authentication is required by authentication policies and if the SPN has not been manually registered.

Could not connect because the maximum number of '32267' user connections has already been reached. The system administrator can use sp_configure to increase the maximum value. The connection has been closed. [CLIENT:]

Download file: ""
Install instructions are included in the Readme.pdf inside this attachment.


TS (Task Server) Fixes:

Nested If Statement Evaluates False

Note:  This point fix only needs to be installed on remote Task Server(s) to complete the fix for "Nested If Statement Evaluates False". Both (or later. See above) and need to be applied to fully address the issue.  


Download file: ""
Install instructions:
The pointfix available in is for remote Task Servers and it must be installed on all remote task servers manually by running pfinstaller2.exe  

SMF (Software Management Framework) Fixes:




INV (Inventory Solution) Fixes:

Lenovo model name is incorrectly reported after upgrade to 8.7.2

Lenovo is known to put their model name in an improper wmi column. Added back previous workaround.

StandAlone inventory does not collect local users

Steps to reproduce:

  • Create local user which is not member of any group
  • Use Standalone inventory with all Inventory data classes selection

Result - NSE does not contain any references to this local user

Download file:
Install instructions are included in the Readme.pdf inside this attachment.



SWM (Software Management Solution) Fixes:




Patch (Patch Management Solution) Fixes:

Proxy changes is causing PMImport to fail after upgrading


RHN Channel Import is failing 369599
Migrate Red Hat integration from RHSM to Hybrid Cloud Console 222654

Download file:
Install instructions are included in the Readme.pdf inside this attachment.


DS (Deployment Solution) Fixes:



ULM (Unix/Linux/Mac) Fixes:

macOS UI installer - not notarized Addressing the following: Starting November 1, 2023, the Apple notary service no longer accepts uploads from altool or Xcode 13 or earlier. 
Adding support for:  SUSE 15 SP5 - ULM  
Adding support for: Ubuntu 24.04 LTS - ULM  
Ubuntu 24.04 LTS is not detected properly Fixed issue with: Ubuntu 24.04 LTS is not detected for all fields properly and sends incorrect OS system mask to SMP server

Download file: ""
Install instructions are included in the Readme.pdf inside this attachment.


ITA (IT Analytics Solution) Fixes:


Additional Information


Attachments get_app get_app get_app get_app get_app