Unable to access SEE Webconsole after upgrading to Symantec Endpoint Encryption version 12
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Unable to access SEE Webconsole after upgrading to Symantec Endpoint Encryption version 12

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Article ID: 366858

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

After upgrading to SEE 12 unable to access the WebConsole :

"Error 500.31 - Failed to load ASP.NET Core runtime

Environment

Symantec Endpoint Encryption 12

Cause

Prerequisite item ASP.Net Core Runtime 6 Hosting Bundle was missing.

Resolution

Install the Windows Hosting Bundle for ASP.NET Core Runtime 6 (64-bit installer) Download .NET 6.0

 

Once this is installed, run the SEE 12 Prerequisite Verifier Utility and ensure nothing else is missing.

For further guidance, reach out to Symantec Encryption Support for further guidance.

EPG-35357

Additional Information