Creating a dedicated Domsrvr for the Animator Process for CA Service Desk Manager (SDM) r12.9, r14.1 and r17.x in Advanced Availability (AA) Mode

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When it is observed a great number of simultaneous events being triggered by SDM, it is usual to notice an overall performance degradation.

To resolve this problem, it is necessary to add a dedicated DOMSRVR for the Animator process, which is responsible for triggering the SDM events.

Environment

Service Desk Manager 17.3

Advanced Availability (AA) mode

All Supported Operating Systems

Resolution

As the Animator process runs on the Background (BG) server only, there is a process defined for both the Background and Standby (SB) servers.

1. Login to the SDM Background server UI as an Administrator

2.  Click the Administration tab and expand System -> Configurations:

 

3. Create a new Configuration for the Background Server: 

4. Create a new DOMSRVR process for the Background server:

5. Create a new Configuration for the Standby server.

 6. Create a new DOMSRVR process for the Standby server.

   

7. Now, need to run fail-over on the environment as it will be necessary to reconfigure the servers.

Login to the current Standby serve:

• Start the SDM process if it is not started or recycle it if started
  
  net start pdm_daemon_manager 

• Run the fail-over via command line
  
  pdm_server_control -b

8. Login to the original Background server and run pdm_configure.  In the last screen, choose the Animator_BG configuration created in step #3 and uncheck "Start service when completed":

9. To configure Animator to the newly added dedicated DOMSRVR:

Locate the following two files under NX_ROOT\pdmconf

  pdm_startup.i
  pdm_startup.i.tpl

Open both files with a text editor and search for #define ANIMATOR_NXD(_TAG) and edit the command to:

 

domsrvr:02 is the name of the DOMSRVR created in step #4.

10. Start the SDM services on the original Background server: 

net start pdm_daemon_manager

Make it the Background server again by running the fail over via command line:

pdm_server_control -b

Verify the DOMSRVR process created:

slstat | findstr "dom"

11. Next, it is necessary to complete the configuration on the Standby server.

Logon to the Standby server and run pdm_configure (as done in step #8) and choose the appropriate Standby Configuration:

12. Repeat step #9 for the Standby server.

13. To validate all settings are correct for the Standby server, repeat step #10.

After you have verified all is correctly configured, you should run failover again on the Background server.

Additional Information

KB article for SDM Conventional Architecture - Creating a dedicated Domsrvr to the Animator Process for CA Service Desk Manager (SDM) r12.9 r14.1 and r17.x in Conventional Mode