Creating a dedicated Domsrvr to the Animator Process for CA Service Desk Manager (SDM) r12.9 r14.1 and r17.x in Conventional Mode

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Article ID: 9623

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Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When it is observed a great number of simultaneous events being triggered by SDM, it is usual to notice an overall performance degradation.

To resolve this problem, it is necessary to add a dedicated domsrvr to the Animator process - which is responsible for triggering the SDM events.



Environment

The instructions for this document are applicable to (SDM) r12.9, r14.1 and r17.x  running on Conventional mode: Primary server only or Primary and Secondary servers.

Resolution

Note that it is required to have SDM stopped as per the pdm_configure step.

 

 1. Login to the SDM Primary server.

 

2. Click the Administration tab and expand System -> Configurations


Configurations

   

3. If running SDM with Primary server only, create a new configuration in SDM:

New Configuration 

4. If running SDM with Primary and Secondary servers, edit the existent one.

 

In the example below, web_dom is the existent configuration on a Primary/Secondary installation:


Existent configuration    

5. Create a new domsrvr process.

 

In the example, it is named "domsrvr_for_animator". 


Click Save after setting the name.


New domsrvr created  

Important: take note of the Communication Server Name. It will be used later to complete the proceeding.

In this case, it is named: domsrvr:02

 

5. Run pdm_configure.

 

Leave "Load default data" unchecked: 


 For Config options, select the appropriate configuration and leave "Start SDM services" unchecked:

  • For the Primary and Secondary server installation, you should select the existent Configuration in our example:
   
Existent configuration

       For the Primary server only installation, you should select the new Configuration created:


New configuration created    

6. Next, point the Animator to the newly added dedicated domsrvr:

Locate the following two files under C:\Program Files (x86)\CA\Service Desk\pdmconf

  pdm_startup.i
  pdm_startup.i.tpl

In both of these files, search for #define ANIMATOR_NXD(_TAG) and edit the command to:


Here domsrvr:02 is the name of the domsrvr created in step 4.

   7. Start the SDM services:

  • For Primary/Secondary installation, start the Secondary(ies) server(s) first and next the Primary server.
  • For Primary server installation only, start the Primary server.

8. Now, to validate the domsrvr process created is running, run the following in a prompt:

 

New domsrv process created  

Additional Information

The proceeding for  (SDM) r12.9, r14.1 and r17.x  in Advanced Availability is available in the following knowledge article: 

Creating a dedicated Domsrvr to the Animator Process for CA Service Desk Manager (SDM) r12.9 r14.1 and r17.x in Advanced Availability (AA) Mode

 

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