Usage Meter is not able to send the usage data to Cloud Partner Navigator/Usage Insight, getting the error "Http failure response.....502 Bad gateway:

Products

• VMware Aria Suite

Issue/Introduction

The connection between Usage Meter and Usage Insight(Cloud Partner Navigator Portal) should work.

Symptoms:

Usage Meter is not able to send the usage data to the Cloud Partner Navigator portal due to the connectivity issue with the proxy.

 

NOTE: If you are not using proxy and see this error, there might be a SSL certificate issue as described in this KB. 

Environment

VMware vCloud Usage Meter 4.x

Cause

The Usage Meter cannot connect to the cloud because of the proxy configuration, as the "Anonymous" user is used to configure the proxy.

Resolution

There is no resolution as of now. There is a workaround.

Workaround:

If you are using the HTTPS/HTTP proxy, please perform the below-mentioned steps.

1. Open the VAMI page of Usage Meter as a "root" user.
2. Go to the networking Tab.
3. First, disable all the proxy configurations from the VAMI page
4. Try disabling till you get all as disabled, then refresh the page.
5. Enable the HTTPS/HTTP proxy, and instead of saving with an "anonymous" user, use the "root' credentials Restart the UM appliance from the vCenter.
6. Restart the UM appliance from the vCenter.

   

     

Try sending the usage data from Usage Meter to Usage Insight now.

Additional Information

Impact/Risks:

The usage data will not be sent to the Cloud Partner Navigator portal(CPN) and the reports will not be generated.