EAM service down Alert is generated on NSX

Products

• VMware NSX

Issue/Introduction

Title: Alarm for ESX Agent Manager (EAM) service down on compute manager
Event ID: ESX Agent Manager (EAM) service on compute manager UUID is down
Added in release: 3.0.0

Alarm Description

• Impact: If ESX Agent Manager (EAM) service not running and user has configured Host Based deployments at NSX side then EAM Agent/Service VM won't be installed if any new ESX Host added into cluster.
  
  

Environment

VMware NSX-T Data Center

Cause

At every 3 minutes, NSX checks for EAM status for all host-based service deployments on vCenter. If NSX doesn't get response from EAM Server it raises alarm.

Resolution

Maintenance window required for remediation? -- No

Resolution:
Start the ESX Agent Manager (EAM) service on vCenter. SSH into vCenter and invoke the command service-control --start vmware-eam.
If EAM alarms are triggered due to no apparent EAM issues, follow resolution in the KB https://knowledge.broadcom.com/external/article/312616/unable-to-resolve-eam-status-down-alarm.html