1. Go to https://sftpsite.vmware.com/.
2. Enter this information:
Username: inbound
Password: inbound
3. Click LOGIN.
4. Create a New Directory and input a valid 8 digit Support Request number.
5. Click Change Directory and input the valid 8 digit Support Request number.
6. Select the files you want to upload to VMware Support by either dragging files onto the browser page or by clicking Upload.
Note: Large files are now supported. File sizes up to 5GB in size have been tested.
7. You are notified when the upload completes with Files uploaded successfully..
8. You may upload files to a different Support Request by clicking Upload Files to a different Support Request number.
9. Notify the Technical Support Engineer that the logs have been uploaded:
1. Send an email to [email protected].
2. Ensure that the subject line contains:
Case# YOUR_SUPPORT_REQUEST_NUMBER
Click here to open an email with the necessary fields populated. Replace YOUR_SUPPORT_REQUEST_NUMBER in the subject line with your Support Request number. Alternatively, you can update the support request through Customer Connect with a note indicating you have uploaded files via sftpsite.vmware.com.
1. Login to Broadcom Support Portal
2. Select your case #
4. Click on files from customer.
5. Upload files.
You can use third-party clients, such as FileZila, to upload files to the SFTP clients.
To upload files to the sftpsite.vmware.com portal using FileZilla:
Algorithm | MD5 (deprecated) | SHA256 |
RSA | 70:5c:8e:32:3d:3a:55:9a:54:66:fe:56:32:5f:16:39 | 7IwLqtcrtc42bJQBbnY9IZMyzch4QmUCU4IdZOznJ4Q |
Note: If Unable to create a directory try appending a "/" to the end of the SR number in Filezilla.
You can upload files directly to the sftpsite.vmware.com site from a Linux operating system, provided you have the firewall rules open to allow access directly from virtual machines to the Secure FTP site.
Notes:
To upload files to the sftpsite.vmware.com portal from the command line:
Algorithm | MD5 (deprecated) | SHA256 |
RSA | 70:5c:8e:32:3d:3a:55:9a:54:66:fe:56:32:5f:16:39 | 7IwLqtcrtc42bJQBbnY9IZMyzch4QmUCU4IdZOznJ4Q |