NSX-T Alarm "Infrastructure Service Service Status Unknown" reappears after manually resolving the alarm.

Products

• VMware NSX
• VMware vSphere ESXi

Issue/Introduction

NSX-T Alarm for "Infrastructure Service Service Status Unknown" is seen in NSX UI Alarm Dashboard.
Verified nsx-cfgagent service is up/running by running the command `/etc/init.d/nsx-cfgagent status`.
The alarm reappears after changing the state of alarm to 'Resolve'.

Alarm details :

Description
The service nsx-cfgagent has been unresponsive for 10 seconds.

Recommended Action
Verify nsx-cfgagent service is still running by invoking `/etc/init.d/nsx-cfgagent status`. If the service is reported as running, it may need to get restarted which can be done by `/etc/init.d/nsx-cfgagent restart`. Rerun the status command to verify the service is now running. If the script `/etc/init.d/nsx-cfgagent` is unavailable, please try invoking `systemctl nsx-cfgagent status` and restart by `systemctl nsx-cfgagent restart` with root priviledges. If restarting the service does not resolve the issue or if the issue reoccurs after a successful restart, please contact VMware Support.

Environment

VMware NSX-T Data Center

Resolution

This issue is resolved in VMware NSX 3.1.3, available at Broadcom downloads.

If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

Workaround:

If the service status is reported as running, a restart may still be required to resolve the issue. Please execute the command below to perform the restart.

 

/etc/init.d/nsx-cfgagent stop
 
Wait for 30 seconds and then proceed to start the service by executing the following command.

/etc/init.d/nsx-cfgagent start