How to increase Maximum XML Nodes values in CSA due to XOG-9060 error

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Article ID: 33218

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

When I executed a XOG, I get this error message: 

XOG-9060: The system cannot import this instance with the current Configuration. Increase the ‘Maximum XML Nodes’ value in the Clarity System Administration and try again.

Cause

The XOG file has more nodes that was configure in Maximum XML Nodes 

Environment

Release: All Supported Releases
Component: Clarity PPM

Resolution

  • On Premise customers: Change Maximum XML Nodes from 150,000 to 200,000, for example.
    • Note: It's not recommended to change this value to a higher number as it can cause performance issues
    • See the following KB below on how to change governor limits: kb000009826‚Äč
  • Instead - it's recommend to use the resolution in KB: 100912


Additional Information

See KB 141061 - How to search for known Clarity PPM Issues using Self Service