[VMC on AWS] Unable to login to HCX Cloud manager UI using AD account

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

To understand a known limitation in HCX Cloud management in VMC on AWS SDDC deployment.

• The Active Directory (AD) users will be unable to log in to HCX Cloud manager UI.
• The error: "Invalid username or password, or too many active sessions" is seen when a login attempt is made.
• Can successfully login to Cloud HCX management UI via the local account: [email protected]

                                       

Environment

VMware HCX

Cause

• For the users leveraging HCX within a VMC on AWS SDDC, VMware only supports usage of the [email protected] account.
  • 

Resolution

There is no resolution to this as it's as per product design. Kindly refer to the workaround section.

Workaround:

• For On-Prem to Cloud (VMC on AWS) setup:-
  • The user can configure HCX Role mapping in the HCX Connector (on-prem) side so that AD users can login and access HCX Connector manager UI. Reference document: HCX Manager User Account and Role Requirements (vmware.com)
  • The user can login to HCX Cloud manager UI using [email protected] instead.
• For Cloud to Cloud setup:-
  • [VMC on AWS] AD unsupported for HCX Cloud to Cloud setup

Additional Information

• HCX Manager User Account and Role Requirements (vmware.com)
• [VMC on AWS] AD unsupported for HCX Cloud to Cloud setup

Impact/Risks:
The users will be unable to login to the Cloud HCX Manager FQDN using an AD User.