[VMC on AWS] Unable to login to HCX Cloud manager UI using AD account

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

To understand a known limitation in HCX Cloud management in VMC on AWS SDDC deployment.

Symptoms:

• AD users will be unable to log in to HCX Cloud manager UI
• The error: "Invalid username or password, or too many active sessions" is seen when a login attempt is made.
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• Can successfully login to Cloud HCX management UI via the local account: [email protected]

Cause

• For customers leveraging HCX within a VMC on AWS SDDC, VMware only supports usage of the [email protected] account.
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Resolution

There is no resolution to this as it's as per product design. Kindly refer to the workaround section.

Workaround:

• For On-Prem to Cloud (VMC on AWS) setup:-
  • Can configure HCX Role mapping in the HCX Connector (on-prem) side so that AD users can login and access HCX Connector manager UI. Reference document: HCX Manager User Account and Role Requirements (vmware.com)
  • Can login to HCX Cloud manager UI using [email protected] instead.
• For Cloud to Cloud setup:-
  • [VMC on AWS] AD unsupported for HCX Cloud to Cloud setup (90433) (vmware.com)

Additional Information

• HCX Manager User Account and Role Requirements (vmware.com)
• [VMC on AWS] AD unsupported for HCX Cloud to Cloud setup (90433) (vmware.com)

Impact/Risks:
Customers will be unable to login to the Cloud HCX Manager FQDN using an AD User.