[VMC] Unable to login to HCX Cloud manager UI using AD account

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

• The error: "Invalid username or password, or too many active sessions" is seen when a login attempt is made.
• Can successfully log in to Cloud HCX management UI via the local account: [email protected]
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Environment

VMware Cloud on AWS

Cause

• For users using HCX in VMC on AWS, only accounts which come under the CloudAdminGroup is allowed access to HCX Cloud Manager UI.
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Resolution

• This is as per product design and cannot be changed. Refer to the workaround below:-
  
  • For On-Prem to Cloud (VMC on AWS) HCX setup:-
    • The user can configure HCX Role mapping on the HCX Connector side so that AD users can log in and access the HCX Connector Manager UI. Reference document: HCX Manager User Account and Role Requirements (vmware.com)
    • The user can log in to HCX Cloud Manager UI using [email protected] instead.
  • For Cloud to Cloud HCX setup:-
    • Use the local account: [email protected] to perform all HCX related operations. Reference document: [VMC] AD unsupported for HCX Cloud to Cloud setup

Additional Information

• HCX Manager User Account and Role Requirements (vmware.com)
• [VMC] AD unsupported for HCX Cloud to Cloud setup
• [VMC] Adding/Removing AD groups to the CloudAdminGroup via apiexplorer