The following information provides manual guidance on how to recover from DNS/ NTP configuration failures of vRealize products.
vRealize Log Insight (vRLI):
VRealize Operations Manager (vROps):
- Log in to vRealize Operations Manager by using the operations interface.
- On the main navigation bar, click Administration.
- In the left pane of vRealize Operations Manager, expand Management and click Cluster Management.
- Select Network Time Protocol Settings from the Actions menu.
- In Global Network Time Protocol Settings dialog box, enter NTP Server Address.
vRealize Lifecycle Manager (vRSLCM):
- For NTP, please use the steps below:
- Connect to the vRealize Suite Lifecycle Manager appliance through SSH with the root user.
- Configure the NTP source for the vRealize Suite Lifecycle Manager appliance.
- Open
/etc/systemd/timesync.conf
in vi
editor:
vi /etc/systemd/timesyncd.conf
- Look for the line similar to below change the entry to the correct NTP server:
NTP=ntp.sfo01.domain.local
- Restart systemd-timesyncd service:
systemctl restart systemd-timesyncd
- Type timedatectl status to verify the state of the service.
vRealize Automation (vRA):
- For DNS in a Linux appliance, please use the steps below:
- Navigate to the Appliance Management Interface page and login:
https://vracafe1.example.com:5480
- Open Network-> Address-> Change DNS servers and provide the correct DNS information.
- Click Save Settings.
- For NTP in a Linux appliance, please use the steps below:
- Navigate to the Appliance Management Interface page and login:
https://vracafe1.example.com:5480
- Open Admin-> Time settings and provide the correct NTP information.
- Click Save Settings.
- For a Windows vRA VM, please use Microsoft recommendations for changing NTP and DNS on Windows Servers.