After upgrading to VMware NSX 4.1.1, (Error code: 60516) is observed in the NSX UI
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After upgrading to VMware NSX 4.1.1, (Error code: 60516) is observed in the NSX UI

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Article ID: 322467

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Updated On:

Products

VMware NSX Networking

Issue/Introduction

Symptoms:
  • You've recently upgraded to VMware NSX version 4.1.1, and removed the Advanced Load Balancer (ALB) configuration from the NSX UI.
  • The Networking part in the NSX UI stops working with the error: INDEXING_FAILURES_EXHAUSTED_RETRIES, params: [all] (Error code: 60516).
  • You've attempted the fix proposed in the error: "Run the 'start search resync all' CLI command on the NSX appliance to resync", and the error still exists. 
  • In the /var/log/search/search-manager.logs file on an NSX-T manager, you see entries similar to:
2023-08-22T19:25:48.935Z  WARN pool-742-thread-1 GenericPolicyRealizedResourceDataProvider 105456 - [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="manager"] [IndexDataProvider-GenericPolicyRealizedResource] Could not fetch data to be indexed for GenericPolicyRealizedResource//infra/realized-state/enforcement-points/alb-endpoint/alb-virtual-services/portainer,
cause : 
com.vmware.nsx.management.policy.policyframework.exceptions.InvalidPolicyPathException:
The path=[/infra/realized-state/enforcement-points/alb-endpoint/alb-virtual-services/portainer] is invalid 
  • You may also see similar entries to the below in the /var/log/proton/nsxapi.log
type.googleapis.com/vmware.nsx.ufostore.advanceloadbalancer.model.AlbControllerAdminCredsMsg not in map!"


Environment

VMware NSX-T Data Center

Cause

This issue occurs when some ALB objects remain in NSX-T DB.
From VMware NSX 4.1.1 onwards, some ALB integration features were removed, this lead to some stale objects remaining and resulted in the above Generic Policy Realized Resource indexing Alarm above: InvalidPolicyPathException.
Please refer to the following KB for more detail on the ALB deprecation: https://kb.vmware.com/s/article/87899

Resolution

This issue is resolved in VMware NSX 4.1.2, available at VMware downloads.

Workaround:
  • If you believe you have encountered this issue, please open a support request with VMware NSX-T GSS and refer to this KB article.
  • For more information, see How to Submit a Support Request.


Additional Information

Impact/Risks:
The Networking part in the NSX UI stops working, which will prevent the user from viewing the tier1, segments and the tier0.