Running Tasks cannot be stopped from the Cloud Director Portal

Products

• VMware Cloud Director

Issue/Introduction

• Cloud Director Tasks ( Powering on/off the VMs ) are in a Running state in the UI.
• The Tasks have been running for an extended period of time with no progress and are now in a hung/stale state.
• The Tasks cannot be cancelled from the Cloud Director UI.
• How to kill a running task in VMware Cloud Director.

Environment

VMware Cloud Director 10.x

Cause

Tasks in Cloud Director may stay in a Running state if an error occurs, such as when a Cloud Director Cell shuts down unexpectedly.

Resolution

To change the status of a Running Task use the fail-tasks command of the cell management tool on one Cell in the cluster after shutting down the Cloud Director service on all Cells.

Details on how to use the fail-tasks command are outlined in the Cloud Director documentation here, Update the Failure Status of a Task.

The Cloud Director service can be started again on the Cells after running the command.

If issues persist with Running Tasks after taking these steps, contact Broadcom Support and note this Article ID (320446) in the problem description. For more information, see Creating and managing Broadcom support cases.

Additional Information

Ensure the Cloud Director service is stopped on all Cells before attempting to update the status of a failed task using the fail-tasks command of the cell management tool.
You cannot use the fail-tasks command unless all cells have been shut down.