VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
This article provides procedures for obtaining diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight).
You can collect diagnostic information for Aria Operations for Logs (Formerly vRealize Log Insight) from the web interface or from the command line.
For all methods, the support information is collected and stored in a *.tar.gz
file which has the naming convention loginsight-support-YYYY-MM-DD_HHMMSS.xxxxx.tar.gz
, where xxxxx
is the process ID which created the file.
In vRealize Log Insight diagnostic information is stored locally on disk within each node. To collect diagnostic information from every node within the Log Insight cluster:
https://HostnameOrIPAddress/
loginsight-support-new
command line prior to version 8.14In all previous versions of Log Insight, there is a local loginsight-support-new
command which an be used to collect diagnostic information from a specific node via an SSH session or the console. This produces a file locally within the Log Insight virtual appliance, which must be copied out for sharing.
root
.loginsight-support-new
loginsight-support-new -h
command for a list of options available.To see the files collected, check '/storage/var/esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz
scp
or ftp
.rm /storage/var/esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz
esx-vrlivm-1.vcloud.local-2023-02-13--13.08-7942.tgz
with the name of your support bundle as seen in the output from steps 2-3.In the 8.14 release there has been a change in the usage of the command to manually generate support bundles.
From 8.14 onwards you can choose to generate a static or streaming support bundle.
The "loginsight-support-static" command generates a support bundle which contains all the rotated logs, however the "loginsight-support-streaming" does not include rotated logs, hence it's smaller in size.
root
.
with the name of your support bundle as seen in the output from steps 2-3.scp
or ftp
.Upload the support bundle to VMware. For more information, see Uploading Diagnostic information for VMware through the Secure FTP & Broadcom portal.
In the 8.16, there has been a change in the usage of the command to manually generate support bundles.
From 8.16 onwards you can use below steps to generate a support bundle.
The "loginsight-support-bundle" command generates a support bundle which contains all the rotated logs, however the "loginsight-support-streaming" does not include rotated logs, hence it's smaller in size.
root
.
with the name of your support bundle as seen in the output from steps 2-3.scp
or ftp
.
For more information about opening a support request, see Contact Broadcom Support.