vROPS admin account is "Disconnected" in SDDC Manager password management

Products

• VMware Cloud Foundation

Issue/Introduction

To fix the cosmetic error of the vROPs admin account having been "Disconnected" from within the SDDC UI.

Symptoms:

vROPS admin account is "Disconnected" in SDDC Manager password management

 

Environment

VMware Cloud Foundation 4.x

Cause

The vROPS Proxy application admin user's password has expired and/or disconnected.

Note: VROPS product-level admin (API) password doesn’t expire and there is no option or setting which can affect this. However, the password manager incorrectly checks the appliance admin user password expiry.

Resolution

The fix will be provided in VCF 4.5.200

Workaround:

1. Login to the vROPS Proxy via the root user and check the expiry of the admin account with:
   • passwd -S admin
2. If it has expired, change the expiry with:
   • chage -I -1 -m 0 -M 9999 -E -1 admin

Note: Running passwd -S admin doesn't fix the issue, it merely checks for expiry. The chage -I -1 -m 0 -M 9999 -E -1 admin command will set it out far enough so as to not expire.

 

Additional Information

SDDC manager can't rotate/update/remediate vRLI admin password after vRLI upgrade to 8.10.0

Impact/Risks:

Minimal impact, cosmetic.