vCenter Server 5.5 and 6.x displays a yellow warning in the Summary tab of hosts and reports the error: Quick stats on hostname is not up-to-date

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• When connecting to VMware vCenter Server 5.5 or 6.x using the VMware vSphere Client or VMware vSphere Web Client, the Summary tab of the ESXi 5.5 or 6.x host shows a yellow warning.
   
• The following error is displayed:
  
  Configuration issues. "Quick stats on hostname is not up-to-date"
   
• This issue does not occur if connected directly to the ESXi host via the Host Client.

Environment

VMware vCenter Server 6.5.x
VMware vCenter Server 6.0.x
VMware vCenter Server 5.5.x

Resolution

This is a known issue in vCenter Server 5.5 and 6.x.

• This issue is resolved in VMware vCenter Server 5.5.0b.
• This issue is resolved in VMware vCenter Server 6.0.0b. 

To work around this issue, add these quickStats parameters to the Advanced Settings of vCenter Server:

• vpxd.quickStats.HostStatsCheck
• vpxd.quickStats.ConfigIssues

Note: Adding these parameters to vCenter Server does not affect future upgrades.

 

To add the quickStats parameters to the Advanced Settings of vCenter Server 6.7:

1. Connect to the vCenter Server using the vSphere Client and administrator credentials.
2. Select the vCenter in inventory > Configure > Advanced Settings to display the Advanced vCenter Server Settings
3. In the top right, select Edit Settings
4. Towards the bottom of the wizard, in the Name field, enter:

config.vpxd.quickStats.HostStatsCheck

 

5. In the Value field, enter:
   
   False
    
6. Click Add.
7. In the Name field, enter:
   
   config.vpxd.quickStats.ConfigIssues
    
8. In the Value field, enter:
   
   False
    
9. Click Add.
10. Click OK.
11. Restart the vCenter Server services. For more information, see:
    • Windows-based vCenter Server – How to stop, start, or restart vCenter Server 6.x services
    • vCenter Server Appliance – Stopping, starting, or restarting VMware vCenter Server Appliance 6.x services

To add the quickStats parameters to the Advanced Settings of vCenter Server 6.5:

1. Connect to the vCenter Server using the vSphere Client and administrator credentials.
2. Select Administration > vCenter Server Settings to display the vCenter Server Settings dialog box.
3. In the settings list, select Advanced Settings.
4. In the Key field, type a key.
5. In the Key field, enter this key:
   
   config.vpxd.quickStats.HostStatsCheck
    
6. In the Value field, enter:
   
   False
    
7. Click Add.
8. In the Key field, enter this key:
   
   config.vpxd.quickStats.ConfigIssues
    
9. In the Value field, enter:
   
   False
    
10. Click Add.
11. Click OK.
12. Restart the vCenter Server services. For more information, see:
     
    • Windows-based vCenter Server – How to stop, start, or restart vCenter Server 6.x services
    • vCenter Server Appliance – Stopping, starting, or restarting VMware vCenter Server Appliance 6.x services

 

To add the quickStats parameters to the Advanced Settings of vCenter Server 6.0:

1. Connect to the vCenter Server using the vSphere Client and administrator credentials.
2. Select Administration > vCenter Server Settings to display the vCenter Server Settings dialog box.
3. In the settings list, select Advanced Settings.
4. In the Key field, type a key.
5. In the Key field, enter this key:
   
   vpxd.quickStats.HostStatsCheck
    
6. In the Value field, enter:
   
   False
    
7. Click Add.
8. In the Key field, enter this key:
   
   vpxd.quickStats.ConfigIssues
    
9. In the Value field, enter:
   
   False
    
10. Click Add.
11. Click OK.
12. Restart the vCenter Server services. For more information, see:
     
    • Windows-based vCenter Server – How to stop, start, or restart vCenter Server 6.x services
    • vCenter Server Appliance – Stopping, starting, or restarting VMware vCenter Server Appliance 6.x services

 

To add the quickStats parameters to the Advanced Settings of vCenter Server 5.5:

1. In the vSphere Web Client, navigate to the vCenter Server instance.
2. Select the Manage tab.
3. Select Settings > Advanced Settings.
4. Click Edit.
5. In the Key field, enter this key:
   
   vpxd.quickStats.HostStatsCheck
    
6. In the Value field, enter:
   
   False
    
7. Click Add.
8. In the Key field, enter this key:
   
   vpxd.quickStats.ConfigIssues
    
9. In the Value field, enter:
   
   False
    
10. Click Add.
11. Click OK.
12. Restart the vCenter Server services. For more information, see:
     
    • Windows-based vCenter Server – Stopping, starting, or restarting vCenter services
    • vCenter Server Appliance – Stopping, starting, or restarting vCenter Server Appliance services

To work around this issue in the event that vSphere Web Client is inaccessible, add these quickStats parameters to the vpxd.cfg file:

• <HostStatsCheck>false</HostStatsCheck>
• <ConfigIssues>false</ConfigIssues>

To add the quickStats parameters to the vpxd.cfg file:

1. Back up the existing vpxd.cfg file. Do not skip this step.
2. Open the the vpxd.cfg file using a text editor. For more information on using VI editor, see Adding/Deleting/Editing a host entry on vCenter server or ESXi host using vi editor.
   
   By default, the vpxd.cfg file is located at:
   • Windows-based vCenter Server – C:\ProgramData\VMware\VMware VirtualCenter\
   • vCenter Server Appliance – /etc/vmware-vpx/
      
3. Add these entries between the <vpxd>...</vpxd> tags:
   
   <vpxd>
   ...
   <quickStats>
   <HostStatsCheck>false</HostStatsCheck>
   <ConfigIssues>false</ConfigIssues>
   </quickStats>
   ...
   </vpxd>
    
4. Save and close the vpxd.cfg file.
5. Restart the vCenter Server services. For more information, see:
   • Windows-based vCenter Server – Stopping, starting, or restarting vCenter services.
   • vCenter Server Appliance – Stopping, starting, or restarting vCenter Server Appliance services.

Note: In rare cases a prefix "config" in the key string needs to be added with false value to shown as below:

config.vpxd.quickStats.HostStatsCheck = False

config.vpxd.quickStats.ConfigIssues = False