Symptoms:
- In the /var/log/firstboot/vmidentity-firstboot.py_#####_stdout.log file, you see entries similar to:
log4j:WARN No appenders could be found for logger (com.vmware.identity.interop.NativeLibraryPreloader).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
Failed to check VMware Directory Service.
com.vmware.identity.interop.ldap.ServerDownLdapException: Can't contact LDAP server
LDAP error [code: -1]
- In the /var/log//firstboot/vmidentity-firstboot.py_####_stderr.log file, you see entries similar to:
Traceback (most recent call last):
File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1661, in
<module>
main(sys.argv)
File "/usr/lib/vmidentity/firstboot/vmidentity-firstboot.py", line 1649, in
main
raise VMIdentityInstallException(msgDef, msgResolution, problemId)
__main__.VMIdentityInstallException: {
"componentKey": null,
"problemId": "checkDirectoryService",
"resolution": {
"translatable": "Please search of these symptoms in the VMware
Knowledge Base for any known issues and possible workarounds. If none can be
found, please collect a support bundle and open a support request.",
"localized": "Please search of these symptoms in the VMware Knowledge
Base for any known issues and possible workarounds. If none can be found,
please collect a support bundle and open a support request.",
"id": "install.vmidentity.checkDirectoryService.resolution"
},
"detail": [
{
"translatable": "Failed to check the status of VMware Directory
Service.",
"localized": "Failed to check the status of VMware Directory
Service.",
"id": "install.vmidentity.checkDirectoryService"
}
]
- In /var/log/vmware/sso/sso-config.log file, the ldap connection cannot be created on port 11711 with entries similar to:
[2018-04-18T10:23:09.250Z WARN ] [ServerUtils] cannot bind connection: [ldap://localhost:11711,[email protected]]
[2018-04-18T10:23:09.252Z ERROR] [ServerUtils] cannot establish connection with uri: ldap://localhost:11711Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.