Verify if you have unwanted plugins for vCenter Appliance.
vSphere replication(vcHms). Site Recovery Manager (vcDr). Site Recovery Plugin 8.x (vrUi)
1. Take snapshot to avoid human error on input of commands. If the vCenters are in a Linked Mode Deployment. Perform the below actions on all vCenters
at the same time, One by One.
Please take snapshots of SRM, VR & vCenter/PSC appliances as necessary before performing any actions mentioned in the resolution section. Refer to
VMware vCenter in Enhanced Linked Mode pre-changes snapshot (online or offline) best practice (85662)2.Check for plugin packages. Open an SSH connection to vCenter and navigate to the below folders.
ls /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
ls /etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/
ls /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin
ls /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.pluginSRM = vcDr, vSphere Replication = vcHms; vrms, Site recovery plugin = vRuiNote the files inside these packages
3. If incorrect build numbers for plugins are present.
Stop the vSphere Ui service
service-control --stop vsphere-ui4.Clear the user cache:
cd /storage/vsphere-client/SerenityDB/serenity/This directory is to be completely emptied. (you can use rm -rf * when in the directory)
5. Clean tomcat cache
cd /usr/lib/vmware-vsphere-client/server/work/ This directory is to be completely emptied.
6. Clear the unwanted plugin packages
cd /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
cd /etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/Only the relevant older vcDr and vcHms plugin package are to be removed. The solution for SRM and vSphere Replication needs to be re-registered afterwards.
Site Recovery 8.x plugin packagescd /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin
cd /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.pluginOnly the relevant older vRui plugin package is to be removed.
7. Clear the CmCatalog of plugin zip files.
cd /etc/vmware/vsphere-client/cmCatalog
cd /etc/vmware/vsphere-ui/cmCatalogExample
rm com.vmware.cis.com.vmware.vcDr.zip
rm com.vmware.cis.com.vmware.vcHms.zip8. Clear the Pickup folder.
cd /usr/lib/vmware-vsphere-client/server/pickupOnly the older stale relevant vcDr and vcHms plugins are to be removed.
9. Start the vSphere Ui service
service-control --start vsphere-ui10. Confirm Web Client functionality and consolidate the snapshots.
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