VMware Edge Network Intelligence

Products

Issue/Introduction

VMware SASE architecture combines VMware SD-WAN Gateways, VMware Secure Access (our Zero Trust Network Access (ZTNA) solution), Secure Web Gateway (SWG), and Cloud Security Access Broker (CASB) solutions--all delivered through VMware SASE Points of Presence (PoPs).

VMware Edge Intelligence is a vendor agnostic AIOps solution focused on the Enterprise Edge that ensures end-user and Internet of Things (IoT) client performance, security, and self-healing through wireless and wired LAN, SD-WAN, and Secure Access Service Edge (SASE). Integration of VMware Edge Intelligence with VMware helps extend visibility from SD-WAN to branch, campus, and home.

To learn more about the SASE product family, visit: CS - VMware SASE - Support

Resolution

Opening a Service Request (SR)

Support Requests are raised via the Wolken portal for VMware Cloud Web Security.

Detailed instructions can be found in the following article: Contact Broadcom support.

If you require technical support assistance, please include the Minimum Data Set information below along with any other details that you consider useful when first opening the ticket.

Minimum Data Set (May, 2024)

On-premise or cloud based
Customer Name (Not applicable to legacy Nyansa customers)
Partner Name (Not applicable to legacy Nyansa customers)
Orchestrator URL (Not applicable to legacy Nyansa customers)
Customer Business Impact
How many sites are affected?
How many users are affected?
Are there critical business applications impacted?
VMware SD-WAN Edge Name(s) (Not applicable to legacy Nyansa customers)
VMware SD-WAN Gateway Name(s) (Not applicable to legacy Nyansa customers)
ENI Domain
ENI Crawler IP and serial Number (Only applicable to legacy Nyansa customers)
Edge or Gateway Diagnostic Bundles or PCAP prior any reboot/restart activities. If the Diagnostic Bundle cannot be collected from the Orchestrator refer to article for instructions on How to generate a VMware VeloCloud SD-WAN™ Edge diagnostic bundle via Local Web UI.
Problem Statement
Analysis
Requested Assistance
Issue Start / Stop time(s) in UTC

Other useful information to provide when submitting your Support Request (if applicable):

Customer or partner deadlines.
Describe the problem symptoms.
Describe the recurrence pattern. (Problem increases with increase/decrease of system load)
Steps that can be performed to reproduce the issue
If a workaround has been put in place, describe those steps and the outcome.
Example Impacted Flow Source / Destination IP address(es)
Example Impacted Flow Source / Destination port number(s)
Flow Path (Edge-to-Edge-to-Gateway, Direct)
Relevant Log Information

Additional Information

For more information on list of supported guest operating systems, see https://www.vmware.com/resources/compatibility/search.php