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Article ID: 307173
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Updated On:
Issue/Introduction
Symptoms:
- Upgrading or deploying a new vCenter Server Appliance 6.5 fails with the error:
Error: Internal error occurs during pre-upgrade checks. Resolution: Send upgrade log files to VMware technical support team
- In the /var/log/vmware/upgrade/upgrade-requirements.log file, there are entries similar to:
2016-11-22T22:52:37.764Z ERROR transport.guestops Failed to create temp file on target 10.10.10.200: (vim.fault.RestrictedVersion) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
msg = 'Current license or ESXi version prohibits execution of the requested operation.',
faultCause = <unset>,
faultMessage = (vmodl.LocalizableMessage) []
}
For vCenter Server Appliance 7.0 see:
Upgrading to VCSA 7.0 fails "Internal error occurs during pre-upgrade checks"
Environment
VMware vCenter Server Appliance 6.5.x
Cause
This issue occurs when the deployment or upgrade target host is using the vSphere Hypervisor (free version). This version does not support deployment of the vCenter Server Appliance.
Resolution
To resolve the issue:
- Select an ESXi host version which is 5.5 and above
- Deploy the vCenter Server Appliance 6.5
If this article didn’t solve your issue: