"Unable to reconfigure the destination virtual machine" while converting a Linux VM fails at 99%

Products

• VMware vSphere ESXi

Issue/Introduction

• Unable to convert a Linux virtual machine
• Converting a Linux virtual machine fails at 99%
• On the VMware Converter UI will display error message: Unable to reconfigure the destination virtual machine.
• In the VMware Converter server log, similar entries below are seen.

error 'App'] [task,344] [LRO] Unexpected Exception: converter.fault.CloneFault
info 'App'] [task,373] [task-59] -- ERROR -- Convert: converter.fault.CloneFault
(converter.fault.CloneFault) {
dynamicType = <unset>,
faultCause = (vmodl.MethodFault) null,
description = "InitrdNativePatcher failed to generate initrd image: /usr/lib/vmware-converter/initrdGenRhel.sh failed with return code: 1, and message: * /mnt/p2v-src-root/dev has 2 files
No module xenblk found for kernel 2.6.18-128.el5, aborting.
ERROR: failed running mkinitrd /boot/initrd-2.6.18-128.el5.img 2.6.18-128.el5 with chroot /mnt/p2v-src-root
* unmounting /mnt/p2v-src-root/dev /mnt/p2v-src-root/proc and /mnt/p2v-src-root/sys
",
msg = "",

Environment

VMware vCenter Converter Standalone 4.0.x
VMware vCenter Converter Standalone 4.3.x
VMware vCenter Converter 4.2.x
VMware vCenter Converter 6.6.0

Cause

This issue occurs if the virtual machine is installed with a later kernel version that is different from the version currently being loaded, or if the virtual machine was updated to a later kernel version but was not rebooted to load the new kernel.

Resolution

1. Run this command to determine the default kernel version running on the LINUX VM:
   • uname -a
     
     
2. Run this command to find the kernel version installed:
   • rpm -qa | grep -i kernel
3. If the installed kernel version is different from the default kernel version loaded, restart the LINUX VM and load the correct kernel version.

Additional Information

For additional information on unsupported XEN Linux kernels, see:
Xen Linux kernels are unsupported (9134325).

vCenter Converter Standalone Log file location

Collecting diagnostic information for VMware Converter