How To Provide A Malware Sample To Carbon Black Support

Products

• Carbon Black App Control (formerly Cb Protection)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black EDR (formerly Cb Response)
• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

Explain how to provide a malware sample

Environment

• All Carbon Black Products

Resolution

A malware file can be uploaded following this process

Additional Information

• Do not upload any malware files to a case
• Files should not be uploaded simply to analyze if something is a false positive or malicious
• Malware should never be attached to an email or Support case