Submit False Positive and False Negative results.
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Submit False Positive and False Negative results.

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Article ID: 290723

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection) Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Submit False Positive and False Negative results. 

Environment

  • Carbon Black Cloud Console: All supported versions
  • App Control: All supported versions
  • EDR: All supported versions

Resolution

If you believe the reputation returned within a Carbon Black Product is incorrect (Marked as malware that isn't or malware that wasn't identified as malware), please visit ESG Sample Submission portal and follow the instructions for submitting a hash or file for Carbon Black. 

Additional Information

  • Carbon Black has multiple methods for ingesting files, and leverages a number of internal and external data sources to generate reputation.
  • While a single source of information may be valuable, it does not always mean all sources will see the same file as malicious.
  • Additional information for using SymSubmit can be found here.