Carbon Black App Control (formerly Cb Protection)Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black EDR (formerly Cb Response)
Issue/Introduction
Submit False Positive and False Negative results.
Environment
Carbon Black Cloud Console: All supported versions
App Control: All supported versions
EDR: All supported versions
Resolution
If you believe the reputation returned within a Carbon Black Product is incorrect (Marked as malware that isn't or malware that wasn't identified as malware), please visit ESG Sample Submission portal and follow the instructions for submitting a hash or file for Carbon Black.
Additional Information
Carbon Black has multiple methods for ingesting files, and leverages a number of internal and external data sources to generate reputation.
While a single source of information may be valuable, it does not always mean all sources will see the same file as malicious.
Additional information for using SymSubmit can be found here.