Disabling SAML for Carbon Black Cloud

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR
• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Prevention
• Carbon Black Cloud Workload

Issue/Introduction

• No user can login in the Carbon Black Cloud console using SSO
• Bad/Incorrect SAML Configuration like expired certificate
• SAML Integration Enabled but Not Working

Environment

• Carbon Black Cloud Console: All Versions

Resolution

Open a case with Carbon Black Support for assistance in disabling the faulty SAML configuration

Additional Information

• For AuthHub migration questions check here
• Creating an AuthHub account can be done following these instructions if needed