Carbon Black Cloud: How to disable SAML after failed configuration
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Article ID: 291068
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Cannot Login to Web Console
SAML Integration Enabled but Not Working
No other Admins currently logged in to console
No 2nd tab kept open and signed in
Environment
Carbon Black Cloud Console: All Versions
Resolution
Please open a case with Carbon Black Support for assistance in disabling the faulty SAML configuration: https://community.carbonblack.com/t5/Getting-Started-in-Your-Support/How-to-Open-a-Support-Case/gpm-p/42159#M19
Additional Information
Please see the following KB Article on how to properly enable SAML, along with a current workaround to prevent being locked out of the console: https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-to-Enable-SAML-Integration-in-the-console/ta-p/47282