Carbon Black Cloud: How to disable SAML after failed configuration

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Cannot Login to Web Console
• SAML Integration Enabled but Not Working
• No other Admins currently logged in to console
• No 2nd tab kept open and signed in

Environment

• Carbon Black Cloud Console: All Versions

Resolution

1. Please open a case with Carbon Black Support for assistance in disabling the faulty SAML configuration: https://community.carbonblack.com/t5/Getting-Started-in-Your-Support/How-to-Open-a-Support-Case/gpm-p/42159#M19

Additional Information

Please see the following KB Article on how to properly enable SAML, along with a current workaround to prevent being locked out of the console: https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-to-Enable-SAML-Integration-in-the-console/ta-p/47282