How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?
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How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?

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Article ID: 289744

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?

Environment

  • EDR Sensor: All Supported Versions

Resolution

  1. Convert these decimal codes to hexadecimal code.
    For example, -2147012889 is "80072EE7".
  2. Then add the prefix '0x'.
    • Adding '0x' to 80072EE7 becomes 0x80072EE7
  3. Find the explanation in either of the following ways:
    1. Common sensor communication error messages (HRESULT)
    2. Translate Communication Error Codes (HRESULT)
      • -2147012894 -> 0x80072EE2: The request has timed out
      • -2147012889 -> 0x80072EE7: Unknown error
      • -2147024579 -> 0x8007013D: Failing to copy large files