Translate Communication Error Codes (HRESULT)

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

How to Translate the EDR Sensor Connection Error Code (HRESULT)

Environment

• EDR Sensor: All Versions
• Microsoft Windows: All Supported Versions

Resolution

1. On the endpoint with sensor installed open Command Prompt as an Administrator
2. Change Directory to C:\Windows\CarbonBlack

   cd C:\Windows\CarbonBlack

3. Run "cb.exe -e <hresultcode>. Example:

   cb.exe -e 0x8007274d