Error "Unable to register agent against Predictive Security Cloud" when installing agent
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Error "Unable to register agent against Predictive Security Cloud" when installing agent

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Article ID: 289422

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

While installing the Carbon Black Cloud (CBC) agent, the following error is seen:

Unable to register agent against Predictive Security Cloud.
An error occurred during registration (failed to register agent against Predictive Security Cloud).

Environment

  • Carbon Black Linux Sensor: 2.6.0 and Higher
  • Linux: All Supported Versions

Cause

This is most likely cause by the server, not being able to communicate with the CBC backend.

Resolution