App Control: How To Confirm Network Settings for API and Server Communication
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App Control: How To Confirm Network Settings for API and Server Communication

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Article ID: 288404

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To confirm the Server Address as currently stored in the App Control database.

Environment

  • App Control Server: All Supported Versions
  • Microsoft SQL Server: All Supported Versions

Resolution

  1. Login to the application server as the Carbon Black Service Account.
  2. Launch SQL Server Management Studio.
  3. Verify the Server Address currently stored in the database:
    use DAS;
    select * FROM shepherd_configs where name IN ('RPCServerAddress', 'WebServerAddress')

Additional Information

  • Updating the App Control Server Hostname should be done following the steps outlined here.
  • If Console access is unavailable, the following queries can be executed while the App Control Server and Reporter services are stopped:
    use das;
    EXEC dbo.updateshepherdconfig @name = 'RPCServerAddress', @value = 'Correct FQDN ServerAddress Here';
    EXEC dbo.updateshepherdconfig @name = 'WebServerAddress', @value = 'Correct FQDN ServerAddress Here';