Confirm Network Settings for API and Server Communication

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Steps to confirm the Server Address as currently stored in the App Control database.

Environment

• App Control Server: All Supported Versions
• Microsoft SQL Server: All Supported Versions

Resolution

1. Log in to the application server as the Carbon Black Service Account.
2. Launch SQL Server Management Studio and execute the following query:

   USE das;
   SELECT * FROM shepherd_configs (NOLOCK) WHERE name IN ('RPCServerAddress', 'WebServerAddress');

3. Verify the two match, and if necessary update the Hostname of the App Control Server.

Additional Information

If Console access is unavailable, the Server Address can be adjusted following these steps:

1. Use SQL Server Management Studio to execute the following query:

   USE das;
   EXEC dbo.updateshepherdconfig @name = 'RPCServerAddress', @value = 'Correct FQDN ServerAddress Here';
   EXEC dbo.updateshepherdconfig @name = 'WebServerAddress', @value = 'Correct FQDN ServerAddress Here';

2. Open the file: C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini
3. Verify the line, IP Address= matches the Server Address, example:

   ....
   [ServerInfo]
   protocol=http
   endpoint=127.0.0.1:41001
   IP Address=appcontrol.local
   ....