Explaining Sensor Status Options
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Explaining Sensor Status Options

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Article ID: 287114

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  •  What Do The Sensor Status Options Mean ( Active, Inactive, and Pending etc..)?

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Sensor: All Versions
  • Microsoft Windows: All Supported Versions
  • Apple Mac OS: All Supported Versions

Resolution

Status

Description

All

All sensors in the organization, regardless of status

Active

Sensor which have checked in within the last 30 days
Default status selected when opening the Sensor Management/Endpoints page

Inactive

Sensors which have not checked in within the last 30 days

Pending

Devices where an install email was sent to the listed user but sensor has yet to be installed

See also: Send Email Invite For Sensor Install

Deregistered

Sensors which have been deregistered or uninstalled

See also: How to Uninstall Windows Sensor‚Äč and How To Uninstall Mac Sensor (v1.x.x.x)

Errors

Sensor is reporting errors, contact support for help

See also: Create a Case in The Community

Eligible for Update

There is a more current version of the sensor available for deployment

See also: Which Devices Qualify as "Eligible for Update"?

Bypass

Sensors have been put into Bypass mode

See also: How to Get Started With Bypass Mode

Quarantine

Shows devices that have been put into Quarantine

See also: How to Get Started With Quarantine Mode