App Control: Agent Upgrade Fails With "Ineligible for Upgrade"
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App Control: Agent Upgrade Fails With "Ineligible for Upgrade"

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Article ID: 286709

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Console displays computer(s) were ineligible for upgrade after agent upgrade attempt

Environment

  • App Control Agent: All Supported Versions
  • App Control Server: All Supported Versions

Cause

  • The Host Package Installers were not uploaded to the server
  • The upgrade.xml is configured incorrectly

Resolution

  1. Confirm if the Host Package Installer are uploaded to the App Control Server: If so continue to verify the upgrade.xml file in the steps following
    https://YourServer/InstallerVersions.php
  2. Open C:\Program Files (x86)\Bit9\Parity Server\upgrade\upgrade.xml
  3. Confirm that all of the version uri's are between the <upgradelist> </upgradelist> tags
  4. Stop the App Control Server service. 
  5. Make any necessary changes to the upgrade.xml file
  6. Restart the App Control Server service.
  7. Try the upgrade again to confirm the issue is resolved