App Control: Agent Upgrade Error "Postponed until system updates are completed"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Agents failing to upgrade
• Upgrade error "Postponed until system updates are completed" shown in "upgrade status" column

Environment

• App Control Console: All Supported Versions
• App Control Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

Windows updates are currently being installed on the system.

Resolution

The Agent will automatically retry the upgrade and proceed once Windows Updates have been completed on the box.

Additional Information

• If a process related to Windows Updates has been running for at least 5 minutes, and has written data within the last 15 minutes, the Agent returns this status.
• There are no configuration changes available to allow the Agent to circumvent Windows Updates and upgrade first.
• The Agent Upgrade request may need to be removed to allow new Configlist (CL) changes to be sent in the meantime.