App Control: Agent Upgrade Error "Postponed until system updates are completed"
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Article ID: 286486
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agents failing to upgrade
Upgrade error "Postponed until system updates are completed" shown in "upgrade status" column
Environment
App Control Console: All Supported Versions
App Control Agent: All Supported Versions
Microsoft Windows: All Supported Versions
Cause
Windows updates are currently being installed on the system.
Resolution
The Agent will automatically retry the upgrade and proceed once Windows Updates have been completed on the box.
Additional Information
If a process related to Windows Updates has been running for at least 5 minutes, and has written data within the last 15 minutes, the Agent returns this status.
There are no configuration changes available to allow the Agent to circumvent Windows Updates and upgrade first.
The Agent Upgrade request may need to be removed to allow new Configlist (CL) changes to be sent in the meantime.