Troubleshooting Console Slowness
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Troubleshooting Console Slowness

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Article ID: 286090

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Steps to troubleshoot why the Console is slow or timing out.

Environment

  • App Control Console: All Supported Versions

Resolution

  1. Does the slowness occur when the Console is accessed locally via the App Control server itself? https://127.0.0.1/login.php
    • If not, this would indicate there may be a networking/DNS delay.
  2. Determine if the slowness occurs on a specific page or query.
    • Note that "contains" is a very taxing query. The more specific and targeted the query, the faster the results will be.
    • Consider utilizing Event Caching for complicated queries
  3. Collect and review the IIS Logs for repeated file requests requests resulting in 500 or 503 errors:

If the issue persists open a case with Support and provide the following information: