App Control: How To Troubleshoot Console Slowness
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App Control: How To Troubleshoot Console Slowness


Article ID: 286090


Updated On:


Carbon Black App Control (formerly Cb Protection)


To troubleshoot why the Console is slow or timing out,


  • App Control Console: All Supported Versions


  1. Does the slowness occur when the Console is accessed locally via the App Control server itself?
    • If not, this would indicate there may be a networking/DNS delay.
  2. Check if IIS is being overwhelmed:
    1. Collect and review the IIS Logs.
    2. If Agents are continuously requesting, and failing to receive, files (500/503 errors) follow the steps in the following articles:
  3. Determine if the slowness occurs on a specific page / query.
    • Note that "contains" is a very taxing query. The more specific and targeted the query, the faster the results will be.
    • Consider utilizing Event Caching for complicated queries
  4. If the issue persists, collect the logs outlined here: