App Control: How To Troubleshoot Console Slowness
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App Control: How To Troubleshoot Console Slowness

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Article ID: 286090

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To troubleshoot why the Console is slow or timing out,

Environment

  • App Control Console: All Supported Versions

Resolution

  1. Does the slowness occur when the Console is accessed locally via the App Control server itself? https://127.0.0.1/login.php
    • If not, this would indicate there may be a networking/DNS delay.
  2. Check if IIS is being overwhelmed:
    1. Collect and review the IIS Logs.
    2. If Agents are continuously requesting, and failing to receive, files (500/503 errors) follow the steps in the following articles:
      • https://community.carbonblack.com/t5/Knowledge-Base/App-Control-Web-Console-Unavailable-Due-to-IIS-500-503-Errors/ta-p/70592
      • https://community.carbonblack.com/t5/Knowledge-Base/App-Control-Yara-Rules-Out-of-Date/ta-p/33429
      • https://community.carbonblack.com/t5/Knowledge-Base/App-Control-How-To-Troubleshoot-Approvals-Out-of-Date/ta-p/115604
  3. Determine if the slowness occurs on a specific page / query.
    • Note that "contains" is a very taxing query. The more specific and targeted the query, the faster the results will be.
    • Consider utilizing Event Caching for complicated queries
  4. If the issue persists, collect the logs outlined here:
    • https://community.carbonblack.com/t5/Knowledge-Base/App-Control-How-to-Collect-Server-Logs-for-API-or-Web-Page/ta-p/38819
    • https://community.carbonblack.com/t5/Knowledge-Base/App-Control-How-to-Collect-Database-Logs-for-Performance-Issues/ta-p/47991