Troubleshooting Blue Screen of Death (BSOD)

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Machine experiencing BSOD (Blue screen of death)

Environment

• App Control Agent
• Microsoft Windows: All Supported Versions

Cause

• Incorrect OS/Agent Version pair
• Interoperability issue

Resolution

1. Confirm that the version of the App Control Agent is supported by the OS being used:
   • Desktop OS OER
   • Server OS OER
2. Confirm 3rd party security tools are excluding App Control:
   • Antivirus Exclusions for the Agent
3. Try upgrading to the latest release as it's quite likely the issue has already been addressed in a newer version.
4. If the issue still continues, grab a complete memory dump:
   • Gathering A Complete/ Full Memory Dump