Troubleshoot Connector or API Issues

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

How to troubleshoot connector or API issues

Environment

• Carbon Black Cloud Console: All supported Versions

Resolution

Review configurations in the Carbon Black Cloud console to confirm the selections/information entered are correct:

1. Connector type
2. Connector ID
3. API Key

Also check for debug logs as noted in the Developer page:

Endpoint Standard APIs and Integrations
 

Additional Information

Common causes for API/Connector Issues:

1. <Response [401]> Error
2. REST API Not handling Multi-Byte text properly
3. Connector not connecting - URL