You Have Exceeded Your License Limit Warning in App Control Console

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Error message in the Administration > System Configuration > Licensing tab states license limit is exceeded

Environment

• App Control Console: All Supported Versions
• App Control Agent: All Supported Versions

Cause

Total Computers in the Console exceeds the Endpoint Limit for the current Server License.

Resolution

1. Verify Old Computer Cleanup is Enabled and configured correctly:
   1. Log in to the Console and navigate to Settings > System Configuration > Advanced Options.
   2. Click Edit and configure Old Computer Cleanup accordingly.
   3. Click Update.
2. Verify Clone Cleanup Settings are configured correctly:
   1. Log in to the Console and navigate to Assets > Computers.
   2. Filter on, or locate and view the relevant Template Computer(s).
   3. From the Template Details page choose the tab: Template Settings and adjust the Clone Cleanup settings accordingly.
3. If changes were made: manually run the DailyPruneTask or wait for the next scheduled execution.
4. Work with the Account Team to purchase additional licenses accordingly.

Additional Information

• Agents that are deleted from Assets > Computers will be added back automatically once the Agent reconnects to the Server.
• Endpoint Limit is based on Agents in a Policy that uses Visibility or any of the Control Modes: Low, Medium or High.
• Exceeding the Endpoint Limit will not:
  • Impact the ability to log in to the Console.
  • Automatically disable or uninstall Agents.
  • No change is made to the Agents; they will continue using the specified Enforcement Level, Approvals and Custom Rules.