office365 probe is not generating any metrics

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

office365 probe manually deployed. The office365 probe log shows that QOS is being collected yet Metrics View and SLM -> Active QOS Objects do not show any data

Using Tools->DrNimbus confirmed that office365 metrics are not arriving to the hub from this robot.

Noted the following entries in the spooler.log (loglevel 3) at probe startup even though the robot does not have the office365 monitoring, MCS, profiles deployed.

spooler: (load_plugins_from_cfg) Loaded plugin lib (plugin_metric). Calling 'configure'.
spooler: (Metric Plugin): Configuration for probe 'office365' added

Environment

Any UIM or probe version

Cause

This issue is seen when MCS profiles are deleted on a given robot and the plugin_metric.cfg is not properly cleaned.

Resolution

1. Rename  <UIM_HOME>\plugins\plugin_metric\plugin_metric.cfg to plugin_metric_old.cfg

2. Copy  <UIM_HOME>\plugins\plugin_metric\plugin_metric.cfx to plugin_metric.cfg to the same directory.

3. Restart the hub/robot 

4. If the robot has monitoring (MCS) profiles for other probes, execute the plugin_metric_correction callback to resync the MCS profiles properties back to the plugin_metric.cfg.

See Running plugin_metric_correction callback against a robot to fix MCS issues

Additional Information

The plugin_metric.cfg file on the end robot(s) is not being updated

spooler is filtering cdm metrics and is not sending it to the HUB