Application error when submitting spam via the SMG GUI.

Products

• Messaging Gateway

Issue/Introduction

When attempting to submit false positive or false negative messages via the Spam > Submit Messages page, the Control Center returns an application error:

Application Error: The application encountered an error. If you are the administrator, please check the logs files for details.

 

This occurs for both False negative and False positive submission attempts.

Environment

10.9.0

Cause

This is due to a defect in Messaging Gateway 10.9.0

Resolution

This issue has been addressed with patch 10.9.0-295

Please see Installing and removing patches for Messaging Gateway for instructions on how to apply patch 10.9.0-295 to the Control Center

 

 

Additional Information

• Submit false negatives (missed spam) or false positives (legitimate email) to Symantec Security Response