How to perform a manual server time check from the VIP Enterprise Gateway

Products

• VIP Service

Issue/Introduction

The LDAP Sync Service, SSP\MyVIP IdP Service, and VIP Manager IdP Services on the VIP Enterprise Gateway perform a time check with the VIP Cloud to verify that the server time is accurate. These services will not start if the time check fails. (More information here)  

 

Resolution

To manually perform a server time check from the VIP Enterprise Gateway to the VIP Cloud:

-- Open a text editor (Notepad, Notepad++, etc) and copy this content into the file:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:vip="https://schemas.vip.symantec.com/2006/08/vipservice" xmlns:xd="http://www.w3.org/2000/09/xmldsig#">
   <soapenv:Header/>
   <soapenv:Body>
      <vip:GetServerTime Version="3.0" Id="GetServerTime_Test">
      </vip:GetServerTime>
   </soapenv:Body>
</soapenv:Envelope>

-- Save the file as request.xml (not request.xml.txt)

-- Open an administrator command prompt and navigate to the location of the request.xml file. 

-- Run this command: curl --header "Content-Type: text/xml;charset=UTF-8" -d @request.xml https://services.vip.symantec.com/mgmt/soap

-- Verify that the UTC timestamp in the response from the VIP Cloud is within 5 minutes of the local server time and timezone. Adjust accordingly.

If an error occurs, click here for more information.