VIP Self-Service Portal or MyVIP Enterprise IdP Service will not start. Error "There may be a problem with the network connectivity of system time. Verify the network connectivity and make sure VIP Enterprise Gateway service time is set correctly and try again".
- Incorrect local server time
- Network connectivity to the VIP Cloud
AUDIT "2020-12-11 22:17:49.494 GMT-0600" "[VipDiagnostic] Test - Server Time Check"Example of VIP serverTime 0 returned from the VIP Cloud, indicating the server could not reach or resolve https://userservices.vip.symantec.com.
AUDIT "2020-12-11 22:17:49.822 GMT-0600" "[VipDiagnostic:testServerTimeCheck] Successfully fetched server time. serverTime: 1607746669000"
INFO "2020-12-11 22:17:49.822 GMT-0600" "[VipDiagnostic:testServerTimeCheck] Local time ahead of server time"
AUDIT "2020-12-11 22:17:49.822 GMT-0600" "[VipDiagnostic:testServerTimeCheck] Time difference between serverTime and localTime is 0 seconds"
INFO "2020-12-11 22:17:49.822 GMT-0600" "[VipDiagnostic:testServerTimeCheck] Server time and local time are in sync."
AUDIT "2020-12-11 22:17:50.119 GMT-0600" "[VipDiagnostic] Test - Server Time Check: [ Success ]"