Getting boot alarm, even the device is in maintenance mode

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are getting boot alarm, even the CI is in maintenance mode

Environment

UIM 20.x

Cause

It was found that the device id in boot alarm corresponded to a different device, and not the one in maintenance mode.

robot device id is associated with wrong name and ip, probably due to cloning or robot movement. cdm alarms associates with robot device id. 

Resolution

 Clear niscache and reset device ids for these devices

Additional Information

How to clear niscache:

https://knowledge.broadcom.com/external/article/46393/how-to-clear-the-niscache.html